Terms & Conditions

Terms & Conditions
1. These Terms and Conditions apply to all transactions on this site and supersede all previous agreements. Please read them carefully. They do not affect your statutory rights.
2. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on to the site (see date above). You will be asked to read and accept the Terms and Conditions each time you place an order to ensure that you are familiar with the most current ones.
3. We do not accept liability for damage or injury through misuse of products purchased
4. Customers are required to notify us within 7 calendar days of any shortages or damages to their deliveries. Any notification's after this time cannot be dealt with as insufficient time will be afforded to us to investigate the claim. 
5. Where parcels are delivered by courier, if the outer packaging is visibly damaged, the customer is requested to sign for the goods stating that the parcel was damaged. This will not affect customers statutory rights to a reasonable opportunity to examine the goods contained. If the customer notices damage upon delivery, they should where possible, write this on the delivery sheet.
6. Designs and colour schemes may vary due to the manufacture and/or dye process of some items from time to time. 
7. Refusal of goods at the time of delivery will result in full postal charges being incurred by the customer. This includes sending back to source. 
8. Debt collecting agencies or court charges will be passed to the customer.
9. Investigation of missing or delayed parcels will be pursued through normal channels before compensation is considered. We aim to resolve postal issues as soon as possible. 
10. When a defective item is to be returned where the customer is not at fault, the customer has to return the item to the seller and the replacement item will be sent at the expense of the seller.
11. In accordance with the Law of Obligations Act, we will always offer a refund, exchange, credit note or repair service where goods are not of satisfactory quality, fit for their purpose (up to 2 months).
12. Cash refunds are discretionary dependant on retail or wholesale status and dependant on circumstance of each case. 
13. Goods are subject to availability. We reserve the right to alter specifications and/or products without notification.
14. Payment by third party is not accepted.
15. The title in all goods will remain the property of Soft Hanbo OÜ until such time as payment is received in full. 
16. Prices are subject to alteration without prior notice, however customers will be informed of any changes to product prices, before they are charged. If in the event the customer is dissatisfied with the price, the customer has the right to cancel. 
17. The customer has no right to exchange or refund unless defective, not fit for its purpose or not as described. Any exchange will be for an identical title to be negotiated with the customer. 
18. No custom, special or sale item will be accepted for refunds or exchanges unless faulty.
19. Back ordered goods will be dispatched as soon as possible and will not incur additional postal charges. Unless otherwise states back ordered items will be dispatched by TNT Express Worldwide Eesti AS, DSV or Omniva.
20. Please take our shipping partners terms into consideration. Soft Hanbo Ltd. does not take responsibility of delayed orders. We are not the Post Office - Soft Hanbo Ltd. is producing handcrafted training equipment. Soft Hanbo customer serves the right to select the shipping service according to their needs. Without previous request to the order Soft Hanbo Ltd. is shipping out the order with the lowest cost of postal service according to the common needs of our customers. 
21. Please note that courier charges may be applicable where customers require goods to be re-directed to an alternate address or where a further delivery attempt has to be made by the courier when the customer has been unavailable to accept the goods.
22. Customers should be aware that we do not operate on a sale or return basis. This does not affect your statutory rights. 
23. All prices are inclusive of VAT where applicable unless stated otherwise. 
24. Force majeure: Where, in spite of its reasonable efforts, Soft Hanbo OÜ is unable to perform an obligation due to circumstances beyond its reasonable control, it shall not be deemed to be in breach of its contract with the customer. 
25. The customer will be responsible for any local taxes that are enforced in that country. Soft Hanbo takes no responsibility for these extra charges. If you are unsure, please contact your local tax office before placing your order.
26. Please note that not all of the above terms will be applicable to business agreements.

We always wish the best for you.
We will be always reasonable with you as far it is mutual in deeds not words :)
then we are able to give you maximum help :).

Thank you for your understanding,
Safe training with Soft Hanbo